Service hours
Alomi provides the service continuously, 24 hours a day, 7 days a week, with no restricted usage windows.
Alomi does not operate a fixed maintenance window. When planned maintenance is required, Alomi announces it in advance on the website and in the app and prefers off-peak hours.
Geographic scope
The service targets users in Vietnam, with the interface and content provided in Vietnamese and English. Payments are processed in Vietnamese dong through domestic payment methods.
Alomi does not actively block access from outside Vietnam, but users abroad may be unable to use some payment methods and are responsible for complying with the law where they access the service.
Eligibility restrictions
The service is not intended for people under 13. Alomi does not knowingly collect personal data from children under 13.
Some adult content is shown only after the user confirms they meet the required age under the Terms of Use. Users are responsible for the accuracy of the age information they confirm.
Transaction quantity limits
Alomi does not cap the number of Omi purchases or the maximum Omi balance an account may hold. For each purchase, the user selects one of the listed Omi packages.
Alomi may temporarily limit an account's transactions when it detects signs of fraud, abuse or unusual activity, and will notify the user when such a measure is applied.
Service availability
The service may be interrupted by: system maintenance, technical incidents, infrastructure failures at the hosting provider or the AI model providers Alomi integrates, payment gateway incidents, or force majeure events such as natural disasters, widespread power outages or Internet disruptions.
When an interruption occurs, Alomi works to restore the service as soon as possible and notifies users if the interruption is prolonged.