Rights and Obligations

Operating model

CÔNG TY TNHH VÂN MẠCH owns the platform and is also the direct service provider. Because there is no third-party seller, the seller-side rights and obligations belong to Alomi.

Rights and obligations of Alomi

As platform owner and service provider, Alomi has the following rights and obligations:

• Issue, publish and apply the operating conditions and transaction conditions of the platform.

• Publish service standards and the process for using the platform.

• Charge service fees strictly according to the published Service Pricing Policy.

• Provide full information about promotions, if any, before users place an order.

• Keep the platform running safely and reliably, and announce planned maintenance.

• Define the cases of suspension, termination or restriction of user accounts in the Terms of Use and the Service Termination and Refund Policy.

• Protect users' personal data under the Privacy Policy.

• Receive and resolve requests, reports and complaints under the Complaint Resolution Policy.

• Monitor and prevent violations on the platform and cooperate with competent state authorities upon request.

User rights

Users of the Alomi platform have the following rights:

• Receive full and accurate information about the service, features and prices before transacting.

• Choose among the payment methods supported by Alomi.

• Have personal data protected under applicable law and Alomi policies.

• File complaints and have them resolved within the published timeframes.

• Request termination of the service and deletion of the account under the published process.

User obligations

When using the platform, users have the following obligations:

• Provide accurate information when registering an account and when making payments.

• Pay in full and on time for the selected service.

• Comply with the Terms of Use and the policies published on the platform.

• Keep login credentials secure and take responsibility for activity arising from their account.

• Not use the platform to violate the law, infringe third-party rights or disrupt system operations.