Receiving channels
Users can send complaints to contact@alomi.vn
Information to include
A complaint should include account information, issue description, screenshots if available, order code if payment-related and the time the incident occurred.
Handling process
Alomi records the request, reviews relevant data, responds with verification results and proposes an appropriate resolution.
Resolution principles
Complaints are handled in good faith, transparently, with respect for users' lawful rights and in compliance with Vietnamese law.