Cases for review
Refund requests may be reviewed when a transaction was paid but Omi was not credited, when the system records a technical error, or when a transaction was processed differently from the displayed information.
Unsupported cases
Alomi may decline refunds if Omi has been used validly, the request lacks sufficient verification information, or the issue arises from a violation of the Terms of Use.
Required information
Users should provide account email, order code, payment time, amount and a description of the issue for review.
Response time
Alomi will receive and respond to requests within a reasonable time after sufficient information is provided. Actual refund timing depends on the payment gateway and relevant banks.