Privacy Policy
Last updated: July 1, 2026
Alomi respects users' privacy and is committed to protecting personal data in accordance with the laws of Vietnam.
Information We May Collect
- Account Information
- Full name or display name
- Email address
- Phone number (if provided)
- Profile picture (if signing in through a third-party service)
- Internal user ID
- Usage Information
- Access history
- Stories played
- Story choices
- Messages submitted through the chat interface
- AI-generated responses
- Omi balance, transactions, and usage history
Payment Information
Alomi may store order information, transaction IDs, payment status, payment amounts, and purchased service packages.
Alomi does not store bank passwords, OTP codes, or sensitive payment card information when payments are processed through third-party payment providers.
Technical Information
- IP address
- Device type
- Browser
- Operating system
- Cookies or device identifiers
- Error, performance, and security logs
User Content
When using AI features, users may submit chat messages, character names, scenario descriptions, personal choices, or other content for AI-generated responses.
How We Use Your Information
Alomi uses personal information to:
- Create and manage user accounts
- Provide AI-powered interactive services
- Save story progress
- Process payments and credit Omi
- Provide customer support
- Personalize user experiences
- Detect fraud, spam, and abusive activities
- Improve product quality
- Comply with applicable laws and requests from competent authorities
Processing Data Through Third-Party AI Services
Our application uses third-party artificial intelligence (AI) services to provide core features, including generating responses and processing user inputs.
Data Processed
When you actively use AI features, we may process user-provided content, including text (such as chat messages) and images (if you choose to upload them).
Voice Input
Voice input is converted into text on the user's device before processing. Audio recordings are not transmitted to our servers or to any third-party AI providers. Only the resulting text may be processed if the user submits it.
Third-Party AI Providers
We use reputable AI service providers to process user inputs and generate AI responses.
Purpose of Processing
Data is processed solely to generate AI responses and provide the core functionality of the application.
User Consent
By using AI features within the application, you acknowledge and consent to the processing of your input data as described in this Privacy Policy.
Data Protection
All data transmitted to AI services is encrypted during transmission. We do not sell user data or permit third-party providers to use user data for advertising or other unauthorized purposes.
Alomi shares data only to the extent necessary to operate the service, generate AI responses, process payments, maintain system security, or comply with legal obligations.
Cookies and Analytics
Alomi may use cookies and similar technologies to:
- Maintain user login sessions
- Remember user preferences
- Analyze website performance
- Measure advertising effectiveness
- Detect errors and improve the service
Users may manage cookie settings through their browsers. Disabling cookies may affect the functionality of certain features.
Sharing of Information
Alomi does not sell users' personal data.
Information may only be shared under the following circumstances:
- With the user's consent
- When necessary to provide our services
- To process payments through third-party payment providers
- To obtain technical support, hosting, security, or analytics services
- To comply with lawful requests from competent government authorities
- To protect the legitimate rights and interests of Alomi, our users, or third parties
Data Retention
Personal data is retained only for as long as necessary to provide services, resolve disputes, comply with legal, accounting, tax, or security obligations.
Users may request deletion of their accounts or personal data unless Alomi is legally required to retain the information or needs it to resolve legitimate disputes.
User Rights
Users have the right to:
- Be informed about the processing of their personal data
- Request access to their personal data
- Request correction of inaccurate personal data
- Withdraw consent where permitted by law
- Request deletion of personal data
- Request restrictions on data processing
- File complaints regarding the processing of personal data
Requests may be submitted to contact@alomi.vn. Alomi may require identity verification before processing any request.
Data Security
Alomi implements appropriate technical and organizational measures to protect personal data, including access controls, internal authorization policies, encryption where appropriate, security monitoring, and restricted access to personal information.
However, no system is completely secure. Users are responsible for protecting their accounts, passwords, devices, and login credentials.
Children's Privacy and Age Restrictions
Alomi is not intended for users under the age of 13. If we become aware that a child's personal data has been collected inappropriately, we will take appropriate measures to restrict, remove, or delete such data in accordance with applicable law.
Contact
If you have any questions regarding this Privacy Policy, please contact us:
Email: contact@alomi.vn
Hotline: +84 868 238 838